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Privacy Policy

Last Updated: May 2018

Data Protection – Privacy and Security


NAMCO UK LIMITED respects the privacy rights of its customers. This Privacy Policy explains how information about you is collected, used and disclosed by us when you use our websites and other online products and services that contain this policy (the “Website”) or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If you do not agree to the changes, please do not use our Website or otherwise provide us with your personal information. Please review the Privacy Policy from time to time to stay informed about our information practices and the ways you can help protect your privacy.

We have structured our website so that, in general you can visit us and obtain information. Once you choose to provide us with any information by which you can be identified, you can be sure that it will only be used in accordance within the data protection laws.

Namco has reasonable security measures in place to protect the services it provides, but it cannot be responsible for the security of information in transit. However, communicating with Namco by e-mail is not necessarily secure from interception and is subject to all of the risks of electronic communication. Namco does not guarantee the security or confidentiality of transmissions. Namco reserves the right to update or otherwise alter its security practices whenever considered necessary.

Email Newsletter

Customers signing up for our newsletter will be sent emails automatically. This newsletter will include news, views and information. It will also have offers for you to take advantage of. You can unsubscribe from these newsletters at any time by clicking unsubscribe on the letter. We do not share your electronic information with any 3rd party. From time to time, if we thought it was of specific interest to you, we would include it on our own newsletters.


Site content & design copyright NAMCO UK LIMITED.

This website is owned and operated by NAMCO UK LIMITED (“We/our/us”). We are committed to protecting and respecting your privacy.

We have structured this website so that, in general you can visit us and obtain information. When you provide us with any information by which you can be identified, you can be sure that it will only be processed in accordance with data protection laws and as set out in this policy.

Separate terms and conditions apply to online bowling bookings and the terms under which we process any data you provide when using our online booking service are set out in the conditions of online booking within that section of the website.

Collection of personal data

We may collect and process the following data about you:

  • information that you provide directly by filling in forms on [www.namcofunscape.com] (our site). This includes information provided when you subscribe to our e-mail newsletter service, request information, further services, or when you report a problem with our site;
  • if you contact us, we may keep a record of that correspondence; and
  • details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Uses of information

We only collect, store and use your information if you have consented to it or, to the extent that it is necessary (i) for the performance of your agreement with us; (ii) to comply with our legal obligations; or (iii) for the purpose of our legitimate interests, including operating, evaluating and improving our business.

We use information held about you in the following ways:

  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to provide you with information, products or services that you request from us or which we feel may interest you;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to respond to your comments, questions and requests and providing customer service
  • to notify you about changes to our service.

Disclose of your information

We do not share, sell, transfer or otherwise exchange your personal information with third parties, unless required for the provision of our products or services, otherwise in accordance with this Privacy Policy, or permitted by law or unless you have given us consent. We may share information about you as follows or as otherwise described in this Privacy Policy:

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we, or substantially all of our assets, are acquired by a third party, in which case personal data about our customers will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [http://www.namcofunscape.com/t&c.html] or other agreements; or to protect the rights, property, or safety of NAMCO UK LIMITED, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • With your consent or at your direction

Security and Storage of personal data

We take reasonable technical and organizational measures to help protect information about you from loss, theft, misuse and unauthorized access. Further, Personal information is stored only for as long as necessary to fulfil the purpose it was collected. Data will be de-identified or deleted if no longer needed, unless further storage is required by law.

We have security measures in place to protect the services we provide. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

International Transfers

Where we share or transfer data outside of the EEA, our collection, storage and use of your personal information will continue to be governed by this Privacy Policy, and we take such steps as are reasonable in the circumstances to ensure it is used in accordance with this Privacy Policy.


Our Website uses cookies and other tracking technology to provide the Website as well as analyze and track usage. For more information, view our Cookie Policy here:

Our website stores a number of different cookies on the computer or device that you use to access our website. Cookies are small text files used by browsers to store small bits of information about a device or computer, such as preferred settings or preferred languages.

Cookies do not take up much space (unless you have thousands of them) and cannot contain viruses or other harmful code.

The ICO has categorised all cookies into to 4 classes:

Category 1: strictly necessary cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: functionality cookies These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Category 4: targeting cookies or advertising cookies These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

On our website we never use category 4 cookies, which are the only cookies that are likely to track your behaviour across multiple websites. The majority of our cookies are category 2 cookies, although other websites/services that we use, such as Facebook or Twitter, may store category 3 cookies on your computer when you visit our website or share content.

Children’s Data

Our Website is designed for users of all ages.

Children must be at least 13 years old in order to receive electronic marketing communications.

We do not knowingly collect information from children under the age of 13, but if you learn we have collected information from your child without your consent, please contact us at the address below. We will take reasonable steps to promptly erase such information from our records.

E-mail Newsletter

If you sign up for our newsletter you will be sent e-mails automatically. This newsletter will include news, views and information. You can unsubscribe from these newsletters at any time by clicking “unsubscribe” on the newsletter.

We do not share your information with any third party. From time-to-time we may send you information by e-mail about our goods and services, if we think they are of specific interest to you.

Third Party Websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Data Protection Rights

You, and your legal guardian if you are a minor, may be able to exercise certain data protection rights under applicable law. Your rights under applicable law may include:

  • Access to the personal information we process about you as well as the right to data portability,
  • The right to have personal information corrected or erased,
  • The right to restrict the processing of your personal information
  • The right to withdraw your consent at any time for consent we have obtained from you, although this will not affect the lawfulness of the processing prior to the withdrawal.
  • You have also have the right to object, at any time, to the processing of your personal information which is based on our legitimate interests.
  • Where we process your personal information for direct marketing purposes, you have the right to object at any time to such processing, including for profiling purposes to the extent that it is related to direct marketing. If you object to processing for direct marketing purposes, we will no longer process your personal information for such purposes. In that case we may still send you transactional or relationship messages, but only about our ongoing business relations.

To exercise these rights, you should make a request using our contact details set out below. If you are not satisfied with the way we handle your request, you may lodge a complaint with a supervisory authority in your country of residence.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.



Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to webmaster@namco.com or :


37-39 Kew Foot Road




Anti-Bribery Policy

  1. Introduction

It is the policy of NAMCO UK LIMITED to conduct business in a fair, honest and transparent way and not to use corrupt practices or acts of bribery to obtain an unfair business advantage. NAMCO UK LIMITED is committed to ensuring adherence to the highest ethical and legal standards and to bringing integrity to every aspect of its business activities, in line with the BANDAI NAMCO Group’s Declaration of Compliance.

This policy has been adopted by the NAMCO UK LIMITED Board and is to be communicated to everyone involved in our business to ensure their commitment to it. The Board attaches the utmost importance to this policy and will apply a “zero tolerance” approach to acts of bribery and corruption by any of our employees or business partners working on our behalf which contravene the Bribery Act 2010. NAMCO UK LIMITED will treat any breach of this policy as a serious matter which is likely to result in disciplinary and/or legal action.

  1. Policy

NAMCO UK LIMITED prohibits the offering, giving, demanding or receiving of any bribe whether in the form of cash or any other inducement:

  • to or from any person or company, whether a public official or , or a private person or company wherever situated
  • by any individual employee, agent or other person or company acting on behalf of NAMCO UK LIMITED
  • in order to gain any commercial, contractual or regulatory advantage for NAMCO UK LIMITED in a way which is unethical
  • or in order to gain any personal advantage, pecuniary or otherwise, for the individual or anyone connected with the individual.
  1. Gifts and Corporate Hospitality

Gifts and corporate hospitality include the offering or acceptance of gifts, meals or tokens of appreciation and gratitude, invitations to events, functions or other social gatherings. As long as they fall within reasonable bounds in terms of value and occurrence, the following activities are allowable:

  • gifts may be offered at festive occasions, eg Christmas, as part of the overall account management process provided that they are appropriate to the scale of the business relationship between the recipient and NAMCO UK LIMITED and are approved beforehand by the MD.
  • similar festive gifts may be accepted by NAMCO UK LIMITED staff provided that they are appropriate to the scale of the business relationship between the donor and NAMCO UK LIMITED and are notified to either the MD or the FD.
  • the provision of any form of corporate hospitality as outlined above must be transparent and always be approved beforehand by the MD.
  • The acceptance of any similar form of corporate hospitality by NAMCO UK LIMITED staff must be notified either to the MD or the FD beforehand for their approval.

For the avoidance of doubt:

  • the provision or acceptance of gifts or corporate hospitality during the tendering or procurement process is prohibited.
  • no facilitation payments to foreign officials for securing or accelerating routine processes or procedures are allowed, regardless of amount.
  • normal expenses incurred on business travel, accommodation and meals are exempt provided that they are in line with the company’s Expenses Policy, as set out in the NAMCO UK LIMITED Employee Handbook (Section 20), and are properly approved.
  1. Employee Responsibility

The prevention, detection and reporting of bribery is the responsibility of all NAMCO UK LIMITED employees. If and when any instance of bribery is identified, the incident or suspected incident of bribery must be reported immediately in accordance with the company’s “Whistle Blowing” policy, which provides details of who to contact with any concerns or doubts as to whether a potential act constitutes bribery.

Managers must ensure that all employees are aware of this policy and of their responsibilities to act accordingly.

  1. Modern Slavery Statement. http://www.bandainamco.co.jp/en/social/modernslavery.html

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